Our commitment to you
iMaintain’s Terms of Trade provide you the customer with confidence in both our work standards and payment processes.
iMaintain offers you:
- Fixed fee quotations
- Advance payments held on trust
- Final payment approval – withholding of final payment until complete customer satisfaction of services
We provide cost effective services and guarantee your satisfaction with our easy Quote and Payment steps.
iMaintain’s 7 easy Quote and Payment steps:
- An email will be sent to you with our Quotation Proposal as both a pdf and a web link.
- Review our Terms of Trade located on the Quotation Proposal.
- You can accept our Quote Proposal by clicking the green accept button in the web link version of the Quote Proposal.
- You will receive an email with our invoice and advance payment instructions for the accepted Quote Proposal (payment made to an independent Trust account).
- iMaintain will confirm your services have been scheduled for completion upon receipt of your advanced payment. The iMaintain builder will contact you to finalise timings.
- iMaintain will email you to advise that the iMaintain builder has completed the agreed services.
- Advanced payments are released from independent Trust to iMaintain 3 days after completion.