Our commitment to you

iMaintain’s Terms of Trade provide you the customer with confidence in both our work standards and payment processes.

iMaintain offers you:

  • Fixed fee quotations
  • Advance payments held on trust
  • Final payment approval – withholding of final payment until complete customer satisfaction of services

We provide cost effective services and guarantee your satisfaction with our easy Quote and Payment steps.


iMaintain’s  7 easy Quote and Payment steps:

  1. An email will be sent to you with our Quotation Proposal as both a pdf and a web link.
  2. Review our Terms of Trade located on the Quotation Proposal.
  3. You can accept our Quote Proposal by clicking the green accept button in the web link version of the Quote Proposal.
  4. You will receive an email with our invoice and advance payment instructions for the accepted Quote Proposal (payment made to an independent Trust account).
  5. iMaintain will confirm your services have been scheduled for completion upon receipt of your advanced payment. The iMaintain builder will contact you to finalise timings.
  6. iMaintain will email you to advise that the iMaintain builder has completed the agreed services.
  7. Advanced payments are released from independent Trust to iMaintain 3 days after completion.